StarRatings

5 Stars = A
StarExcellence^SM Customer Service
Business is committed to delivering
Certified Service Excellence^SM
Customer will keep coming back and will tell others about the excellent experience.

4 Stars = B
Better than most but some improvement is needed to meet StarExcellence^SMstandards
Customer will more than likely return.

3 Stars = C
Needs significant improvement.
The normal customer service you
have come to expect.  Customer will check out the competition before deciding to return.

  
2 Stars = D  
Mediocre to Poor experience.
Much worse than usual customer service. Customer will more than likely NOT return. They will tell others about the poor experience.

   
1 Star = F    
Unacceptable customer service.
Customer does NOT plan to return and will tell others. They will go to the competition in search of StarExcellence^SM Customer Service

 

Business Owners

StarExcellence^SM is a program designed for Business Owners to address all of the above concerns plus much more.

Star Excellence^SM will allow your customers to provide feedback on the service they received on each visit they make.

StarExcellence^SM will allow the customer to TELL YOU WHY they chose NOT to be your customer.

SEE at a glance how your staff is meeting your consumer’s expectations

Access your customized results online 24/7 to see where you stand

*Identify training needs ** recognize star performers
**Learn what is important to your customers

Are you committed to delivering Excellent Customer Service?
Do you want to know what your customers think?
Are YOU ready to take positive action in the quest for delivering consistent Excellent Customer Service?

Then you are ready to become a StarExcellence^SM Provider

Call Now: Janet Fitzgerald Sipe, President 800-582-8281 or click here