Our StarExcellenceSM Providers are held to very high standards and must demonstrate they have a plan in place to achieve and maintain these StarExcellenceSM Standards.
We award Certification as a StarExcellenceSM Provider only upon validation our StarExcellenceSM Standards are in place, and our Certification continues only so long as our StarExcellenceSM Standards are monitored and maintained.
When you visit a StarExcellenceSM Provider you can expect to experience the following:
They offer convenient store locations that are well stocked, and are clean and well maintained inside and out.
You will be made to feel welcome upon arrival and throughout your visit.
You will find that the Staff presents a professional appearance and attitude.
Their Staff is highly educated about their products and services.
Their Staff is friendly and helpful and delights in sharing information with you and exceeding your expectations.
Their products, services and prices are easy to locate.
Your purchase will be completed swiftly, efficiently and accurately.
As a part of completing your purchase, the Staff will inquire to be sure you found everything you were looking for and were treated with respect.
You will feel valued for your current and future business.
When mistakes are made, you will be treated with respect and the problem will be resolved in a fair and timely manner.